Website Help

Creating a User Account
A personal user account is required to register and access courses from the AHEConnect Learning Management System. If you do not have an personal user account select the New Users button above. If you have alerady created a personal user account you can select the Login button.
Registering for Courses
Select the Courses option from the top menu to view a listing of available courses. Click on each selection to view information related to the course and enrollment options. Once you have enrolled in a course you can access it whenever you are logged into the site through the MyCE menu option.
Course Navigation:

When you enter the Course Menu Area you will view a menu of all course components. Each course in comprised of didactic instructional modules and interactive components that help the learner apply the lessons presented in the instruction. Supplemental materials such as a glossary, additional resource lists, web links, downloadable forms and exercises are also provided. You will note that some areas are 'grayed out" and are not available until other course prerequisites are completed.  Once you have successfully passed the final course examination and completed the course evaluation you may click on the Certificate link to print a copy of your personalized certificate of credit for the course.

Viewing Options

Courses have been designed to accommodate the varied learning needs of individual users. The Media Player Viewer includes the following features which you may use as needed:

Zoom: Clicking on the ZOOM button allows you to expand the size of the slide screen from 33% to more than 50%

Audio /Text - On/Off: Clicking the Audio check box allows you to listen to the narrative text that accompanies each of the slides. The course default is Audio OFF. As an alternative, you may click on the Text check box to read the narrative text. Users with slow speed connections may find that the modules load faster without the audio component. 

Auto Play: If you select the Audio option, the slides will automatically advance OR you may advance one slide at a time by clicking on the forward button (>). If you do not select the Audio check box, you must advance the slides one at a time by clicking on the forward (>) button. 

Moving Backwards: Should you wish to repeat a slide or return to a previous slide,  DO NOT click the back button on your browser. Click on the (<) back button on your player and return to the slide you wish to review.

GoTo: To use the GoTo feature, enter the slide number and press enter.  The presentation will refresh to the specified slide and associated text narration.

Bookmark Feature

The bookmark feature allows a user to select and save individual presentation elements in a personal "electronic workbook" or bookmark library for later review and printing.

Adding Bookmarks: To bookmark a slide and its associated text narration simply click on the "Bookmark" button. The slide and narration will be added to your personal bookmark library where they will be sorted by courses

Viewing and Printing Bookmarks: Once you have saved at least one bookmark into your library you will see a new option, "Presentation Bookmarks", appear under your "My CE" area. Simply select that option to see your bookmarked slides. Select the "Print" button to print your bookmarked selections.

Removing Bookmarks: To remove a bookmark, select the  "Remove Bookmark" link beside the desired slide. If you remove all bookmarks, the "Presentation Bookmarks" option will disappear from the "My CE" area. 


Recommended System Requirements: [ Return to Top ]
In order to access online presentations through AHEConnect we recommend that you have:
  • 200 MHz Pentium processor with 64mg RAM memory

  • Operation system: Windows 98

  • 15" monitor with 800 x 600 pix resolution**

  • Internet Connection - 56K modem

  • Internet browser (Internet Explorer required, version 5.x or greater is highly recommended)

  • Javascript and session cookies MUST be enabled in your browser

  • Windows Media Player (version 7.x or greater is  highly recommended)

  • Flash Player 6.0

  • Adobe Acrobat Reader

  • Printer (optional)

  • Sound card 

    ** Please see instructions in the Help area for Altering your Screen Resolution.


System Readiness Tests:  [ Return to Top ]
To test your system readiness for displaying the instructional components of the course, click here

If your system is properly configured, a  Windows Media Player Audio Control will appear.

To download the free Windows Media Player click on the image below and follow instructions.

Download Windows Media Player


To test your system readiness for displaying PDF Forms click here.

To download the free  Adobe Acrobat Reader click on the image below and follow instructions.


To test your system readiness for displaying Flash presentations click here.

To download the free Macromedia Flash Player click on the image below and follow instructions.

To download Internet Explorer click here.


Hardware, Software and Connectivity Troubleshooting: [ Return to Top ]
Questions and Answers 

I find that the text is too small for me to read.

Adjusting your Screen Resolution: If you are having difficultly reading the text on the screen it may be that your screen resolution is greater than the 800 X 600 recommended for optimal viewing. To adjust your monitor resolution: select the "Display" icon from your system Control Panel. Click on "Settings". Slide the "Screen Resolution" slide bar to 800X600 and click O.K.

I am having problems viewing slide show or video presentations in general, what could be causing this?

Connectivity: In order to successfully view audio or video through the internet you must have a stable Internet connection which is fast enough to download any presentation material in the background while it is being presented on your display. If you are connecting to the internet through a dial-up (modem) service, the modem must be at least capable of a 56k transmission and your Internet Service Provider must also have the capacity to deliver that speed (bandwidth) on a consistent basis. Some Internet Service Providers may also overload their systems which could cause bandwidth to dwindle at certain times of the day. This can cause transmission delays during a presentation. You may wish to contact you ISP about service delays or avoid accessing the program during peak service hours.

Hardware: Your computer must be capable of simultaneously downloading and displaying presentations in real time. This is necessary because Media Players allow users to view presentations immediately as they are being downloaded, bypassing the viewing delays that would result if complete multimedia files where downloaded prior to viewing. If you are attempting to view the media presentations with less than a Pentium-based computer and fairly rapid graphics adapter, you may experience delays in loading and viewing may erratic. 

Software: The software components necessary to view the media must be properly installed and configured. 

Windows Media Player: We use Microsoft's Windows Media Services for encoding presentation content so you MUST have the Windows Media Player (preferably version 7.x or greater) properly installed and configured before you can view any of the presentation material. We also suggest that the "Download Codec's Automatically" option is enabled  in your player since "compression codecs" change rather frequently. 

Internet Explorer vs. Netscape browser: Although we make every effort for compatiblity - we HIGHLY recommend using Internet Explorer (version 5.x or greater) as your browser. If you prefer to still use Netscape Navigator, we highly recommend installing a very recent version and ensuring that you follow all instructions for downloading the required Windows Media Player Plugin for Netscape. If you run into installation or playback issues while running Netscape, we recommend that you contact your technical support contact at Netscape or your Internet Service Provider - we do not provide support for Netscape users.

I am having problems sending email, what could be causing this?

In order to click on an email link and have it bring up your default mail, you must have your default mail configured properly.  Please contact your local system administrator for the configuration instructions.  To contact us by email, you can copy the email address, located in the text of the page, and paste the address into a new mail message.


Audio and Video Troubleshooting FAQs: [ Return to Top ]
I get an error message stating that a suitable "decompressor" or "codec" could not be found when trying to play video. How can I fix this issue?

We typically use the latest audio and video codecs to create our video output. If you are using an older version of the Windows Media Player try upgrading to a more recent one (version 7.x  or greater is recommended). You should also enable the "automatic codec download" feature (generally the "options" feature on the Windows Media Player program).

Some presentations wait a number of seconds beginning - I see an animated icon while this is occuring - what causes this  delay?

Most streaming media players utilizes a technique known as "buffering" to deliver a more consistent presentation. Buffers always keep a few seconds of downloaded material stored in memory so if your internet connection suddenly slows down the data from this buffer can be temporarily delivered until your connection speeds back up (see question below). This feature helps eliminate frozen video frames and muddled audio during a presentation. 

In addition to the default buffers specified in your player, we also specify a few seconds of additional buffering to provide a smoother presentation. While this can result in a few extra seconds of "wait time" before a presentation begins, it can significantly improve stability and quality during peak times or through dial up modem connections.

While watching a video, I can hear the audio but the video starts and stops throughout the presentation - what could be  causing this ?

This problem typically occurs with dial up (modem) Internet connections and is usually related to your internet  connection. During peak times, some internet services cannot deliver the consistent bandwidth required for applications like streaming audio and video. Try accessing the material at a less popular time of day. If this  problem is occurring consistently, check your modem and connection settings to make sure you are able to connect at 56k. 

Why do some videos seem blurry when played back?

A typical streaming video is comprised of between 10 - 30 images per second. Since modem users have limited bandwith, each video frame must be compressed. Pixels are blended together during the compression sequence and this cuases image quality to be reduced. Little can be done to solve this problem except upgrading to a faster internet connection or trying playback during non-peak hours.

I use Netscape Navigator and noticed that an embedded video is displaying outside of my browser's  viewing area, what can I do about this?

Some versions of Netscape Navigator do not handle embedded audio or video very well. Usually pressing the reload button or upgrading to Internet Explorer will solve the problem. You may also want to consider upgrading to the latest version of the Windows Media Player.


Additional Assistance: [ Return to Top ]

If you are still having problems after trying some of the above techniques, please contact us using the support link below:

REQUEST TECHNICAL SUPPORT