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Description:
As a manager, you play a key role in creating a culture in which employees are inspired to commit and give their best to the organization. The key to this culture is communication. As a manager/leader, your success is measured by the quality of the outcomes produced by those you lead. This Nursing Management Institute course teaches you to interact and communicate effectively with those individuals, in addition to patients and families, colleagues, physicians, administrators, the community and the healthcare system at large.

You may earn a Certificate in Nursing Management by completing 10 NMI courses.

Learning Objectives:
- Define communication, the principles of effective communication, and ways in which managers use the communication process
- Examine the use of basic communication ideas and skills with the three must-have skills for nurse managers: delegating, negotiating, and motivating
- Describe how to approach two of the greatest communication challenges in the workplace: managing conflict and facilitating change


Author(s):
Colleen Hole, MHA, RN
Manager, Customer Service Initiatives
Presbyterian Hospital, Charlotte, NC

Target Audience:
Nurses

Length: 2 Hours

Credit Type(s): 0.2 CEU, 2.0 Contact Hours, 2 CNE Contact Hours

Cost: $25.00